HOURS OF BUSINESS

MONDAY TO FRIDAY 8.00am - 5.00pm 
E-MAIL MESSAGES/FAXES MAY BE SENT OUTSIDE NORMAL OFFICE HOURS 
IF YOU ARE PLACING AN ORDER BY THIS METHOD PLEASE FOLLOW THE INSTRUCTIONS BELOW 

HOW TO ORDER BY POST-PHONE-FAX-EMAIL

PLEASE BE SURE TO ADVISE THE FOLLOWING INFORMATION
WHEN PLACING AN ORDER 

1. NAME, DELIVERY ADDRESS, INVOICE ADDRESS (IF DIFFERENT) 
TELEPHONE NO. PURCHASE ORDER NO. AND CONTACT NAME 
(IN CASE OF QUERIES) 
2. PART NUMBER, DESCRIPTION AND QUANTITY REQUIRED 
3. TYPE OF DESPATCH REQUIRED (STANDARD/EXPRESS), DATE REQUIRED 

DESPATCH

ALL ORDERS ARE DESPATCHED ON COMPLETION. SHOULD YOU REQUIRE 
A PART SHIPMENT PLEASE STATE CLEARLY ON YOUR ORDER 

METHODS OF SHIPMENT

OVERNIGHT CARRIER (U.K. MAINLAND ONLY) EXCLUDING SATURDAY 
OTHER SERVICES AVAILABLE 
BEFORE NOON 
BEFORE 10.30am 
SPECIAL SATURDAY DELIVERIES AVAILABLE UPON REQUEST 

EXPORT: SHIPMENT TYPES AVAILABLE UPON REQUEST 

PRICES

ALL OUR PRICES ARE EX-WORKS AND THEREFORE EXCLUDE CARRIAGE AND VAT 

PAYMENT TERMS

PAYMENT OF ALL INVOICES IS DUE NETT 30 DAYS
FROM MONTH END OF OUR INVOICE 

WARRANTY
ANY PRODUCT FOUND TO BE DEFECTIVE UPON RECEIPT BECAUSE OF
MATERIALS OR WORKMANSHIP, MAY BE RETURNED IN AN UNUSED
CONDITION WITHIN 20 WORKING DAYS FOR CREDIT OR REPLACEMENT,
WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE WHICH ARISES
OUT OF THE USE QF OUR PRODUCTS, AS SUCH IS BEYOND OUR CONTROL.
THE EXTENT QF OUR LIABILITY, IF ANY, IS LIMITED TO THE
REPLACEMENT OR THE CREDIT OF THE PRODUCT ONLY AT OUR DISCRETION
"THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS" 

EXCHANGE AND RETURNS
IF YOU WISH TO RETURN GOODS PLEASE PREPACK THE GOODS CAREFULLY
ENCLOSING AN EXPLANATION ON YOUR LETTERHEAD TOGETHER WITH
OUR DELIVERY NOTE AND YOUR ORIGINAL ORDER NUMBER AND RETURN 
WITHIN 20 WORKING DAYS. A 10% HANDLING CHARGE APPLIES FOR 
GOODS RETURNED, 

PRODUCTS MADE TO SPECIAL ORDER WILL NOT BE ACCEPTED BACK AS RETURNED GOODS 

MISSING/DAMAGED PARCELS
SHOULD IN THE UNLIKELY EVENT ANY PARCEL BE DAMAGED OR MISSING, 
PLEASE REFUSE DELIVERY (OR SIGN FOR AS DAMAGED PART DELIVERY) 
AND CONTACT US IMMEDIATELY 

RETENTION OF TITLE

ALL GOODS REMAIN THE PROPERTY OF COMMERCIAL VEHICLE ROLLERS
LIMITED UNTIL ALL MONIES OWING HAVE BEEN PAID IN FULL. 

CONDITIONS OF SALE

THESE GOODS ARE SUPPLIED IN ACCORDANCE WITH OUR FULL TERMS
AND CONDITIONS OF BUSINESS COPIES AVAILABLE UPON REQUEST